The X-Sabre 3 often cannot be used with the Tidal connect function - 可打印的版本 +- Matrix Audio Community (https://www.matrix-digi.com/forums) +-- 版块: Main Discussion(主讨论区) (https://www.matrix-digi.com/forums/forumdisplay.php?fid=1) +--- 版块: English Discussion (https://www.matrix-digi.com/forums/forumdisplay.php?fid=4) +--- 主题: The X-Sabre 3 often cannot be used with the Tidal connect function (/showthread.php?tid=628) 页:
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The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-12-2023 Hello everyone, I recently purchased an X-Sabre 3 which I am very satisfied with except for the Tidal connect function which often fails. In particular, using the Tidal app on my smartphone, if I try to switch the output from the smartphone to the X-Sabre 3 when the streamer is in standby, the operation fails and the Sabre remains visible among the options but cannot be activated until I reset the device by disconnecting the power. Has anyone had a problem like this? Thanks for your attention RE: The X-Sabre 3 often cannot be used with the Tidal connect function - arash - 11-12-2023 yep! i have this exact issue occsionally on the element x2 pure RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-12-2023 I would add that the problem does not occur with the Roon and Spotify apps installed on the same smartphone. I have spoken to Tidal support several times, but it has not been possible to resolve the issue RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Faby - 11-13-2023 I'm afraid this is a common issue for anyone , it seams on every matrix streamer model. The only temporary fix you can do is to unplug the power cable and restart the device. To mitigate the pain, I've posted a request to implement at least a feature in the app to fully reboot the device, that would be much more acceptable rather than unplug the power cord. But so far I had no answer from Matrix team. RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-13-2023 It would be interesting to know if the administrator has any information on this matter. I also asked TIDAL support for information; I'll keep you up-to-date RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Wei Cao - 11-14-2023 (11-13-2023, 08:20 PM)Faby 提到: I'm afraid this is a common issue for anyone , it seams on every matrix streamer model. Hi Faby, I got your request. I have forward it to the dev team for evaluation, but I don't have a reply about if this functionality could be added yet. Sorry. RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Wei Cao - 11-14-2023 Hi Carmelo, Is this issue happen when every time you wake up the device by TIDAL Connect playback? Or it has a certain probability to happen? RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-14-2023 HI Wei Cao, thanks for your interest. YES, in my experience this problem occurs every time I wake up the device by TIDAL Connect playback; furthermore, it also sometimes occurs when switching the output with the X-Sabre 3 already running. Obviously I tried using other smartphones and my desktop PC and I had the same results RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Wei Cao - 11-14-2023 Hi Carmelo, What's the firmware version of your X-SABRE 3? When the issue happens, is there any error message pop up in TIDAL app? RE: The X-Sabre 3 often cannot be used with the Tidal connect function - Carmelo - 11-14-2023 Hi,
my firmware version is 1.0.9 Build010
When the issue appens no error message appears; simply the streamer remains visible among the output devices but it is not possible to select it
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