Element X - No Sound - 可打印的版本 +- Matrix Audio Community (https://www.matrix-digi.com/forums) +-- 版块: Main Discussion(主讨论区) (https://www.matrix-digi.com/forums/forumdisplay.php?fid=1) +--- 版块: English Discussion (https://www.matrix-digi.com/forums/forumdisplay.php?fid=4) +--- 主题: Element X - No Sound (/showthread.php?tid=335) |
Element X - No Sound - Sean_2097 - 08-13-2022 Hardware Version 1.6 Firmware Version C02001 Unit was working, but now no longer generating output. Problems started yesterday (Friday). Most basic test: Internet Radio - Headphone Output (Balanced, XLR4). iPhone App shows music streaming; but no output to either XLR4 Headphones, or XLR Speakers. Primary listening configuration is Windows 10 / USB connection / Roon / XLR Active Speakers. Last Windows updates installed Tuesday 2022-08-09. I have deleted, and reinstalled MatrixAudio_v5.40.0_2022-05-30_setup. I have done the Option 15 "Load Default". I have shut down, and restarted everything. Right now, Matric Audio Control Panel shows "USB Audio Device - No Devices Connected". Roon shows the Element X as an Audio Output; and if I start playback, the screen lights up, and the display recognizes Roon-generated Volume Changes. The Roon Log shows recurring "DeviceOpenFailed" error msgs: --------------------------------------------------------------------------- 08/13 16:15:34 Trace: [rnet/RnetJsonClient] GOT NONFINAL {"status": "DeviceChanged", "device": {"device_id": "{96E40D71-C371-4E96-B7BD-FFF35903AA24}", "type": "asio", "error_message": "DeviceOpenFailed", "name": "Matrix ASIO Driver", "config": {"volume": null, "external_config": {"product_override": "590"}, "unique_id": "c7d48525-25e4-2419-114a-d717bc56333a", "output": {"device": "{96E40D71-C371-4E96-B7BD-FFF35903AA24}", "name": "Matrix ASIO Driver", "type": "asio", "force_max_volume": false, "dsd_mode": "dop"}}}} ---------------------------------------------------- Windows Events include: ---------------------------------------------------- A service was installed in the system. Service Name: MatrixUsbAudio_cci_{60806d8f-a07c-47ad-91b5-32500dc89b60} Service File Name: C:\Program Files\Matrix Audio\Matrix Audio Driver\x64\MatrixUsbAudio.sys Service Type: kernel mode driver Service Start Type: demand start Service Account: ---------------------------------------------------- The MatrixUsbAudio_cci_{73ed775e-3f58-469e-8a20-ffef0a71c37b} service failed to start due to the following error: A device attached to the system is not functioning. ---------------------------------------------------- Any advice or suggestions appreciated. Thx RE: Element X - No Sound - Aibek - 08-14-2022 Unplug the power cable from the outlet for 10-20 seconds RE: Element X - No Sound - Sean_2097 - 08-14-2022 (08-14-2022, 03:39 AM)Aibek 提到: Unplug the power cable from the outlet for 10-20 seconds ... tried multiple times. RE: Element X - No Sound - Sean_2097 - 08-17-2022 ... left the unit powered up ... yesterday it was still silent; today it's working again. Still doesn't show up in Matrix Audio Control Panel. ==> Please advise. RE: Element X - No Sound - Wei Cao - 08-19-2022 Hi Sean, When the unit worked again, what input channel were you you using with the element X? Only when the element X is set to USB Audio input channel and you connected the unit with your computer over a USB cable, the element X would display in Matrix Audio Control Panel. RE: Element X - No Sound - Sean_2097 - 08-19-2022 > When the unit worked again, what input channel were you you using with the element X? USB. > the element X would display in Matrix Audio Control Panel. Yup; but it doesn't. Several hours of listening today, then mid-way thru some Paul Bley, <poof>, everything is silent again. Roon logs ... can send full logs, if helpful; this looks the oddest to me: ----------------------------------------------------------------------------------------------------------------- 08/19 15:41:03 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:20/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas 08/19 15:41:05 Trace: GetImageData[Remote](id=85873 spec=16by7_2048 key=vaxeaaaa uri=https://imagecache.roonlabs.net/im/1/artists/7a004d4e30303030373435363137/photo/16by7_2048.jpg) => fetched in 228ms status=200 size=129844 overalltime=287ms 08/19 15:41:05 Debug: [easyhttp] [6105] GET to http://127.0.0.1:9300/image/vaxeaaaa.16by7_2048.jpg returned after 288 ms, status code: 200 08/19 15:41:05 Trace: [broo/images] caching http://127.0.0.1:9300/image/vaxeaaaa.16by7_2048.jpg etag=b17b9d47027f60cd410a9902aece2ee94b025c3f expiration=8/21/2022 7:41:05 PM 08/19 15:41:05 Debug: FTMSI-B-OE qo/1724C197 exit thread signalled 08/19 15:41:05 Debug: FTMSI-B qo/1724C197 download status: AllBlocksDownloaded accessTimeout:False openFiles:1 prevFirstBlockRetrieved,False,1) 08/19 15:41:05 Info: FTMSI-B qo/1724C197: allocated bw changed from 51200 to 0 kbps 08/19 15:41:05 Info: FTMSI-B qo/4DAF9EBB: allocated bw changed from 0 to 51200 kbps 08/19 15:41:05 Info: FTMSI-B 1 FileCache qo/7343E495 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:46':8) --> bw limit:0kbps 08/19 15:41:05 Info: FTMSI-B 2 FileCache qo/E57A1312 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:4':108) --> bw limit:0kbps 08/19 15:41:05 Info: FTMSI-B 3 FileCache qo/6FF6CF96 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:4':107) --> bw limit:0kbps 08/19 15:41:05 Info: FTMSI-B 4 FileCache qo/A0C850DE dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:2':23) --> bw limit:0kbps 08/19 15:41:05 Info: FTMSI-B 5 FileCache qo/63B9796E dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:2':24) --> bw limit:0kbps 08/19 15:41:05 Info: FTMSI-B 6 FileCache qo/CE02B441 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:45':4) --> bw limit:0kbps 08/19 15:41:05 Info: FTMSI-B 7 FileCache ti/2E363194 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:46':7) --> bw limit:0kbps 08/19 15:41:05 Info: FTMSI-B 8 FileCache qo/1724C197 dwStatus:AllBlocksDownloaded files:1 accessTimeOut:False priorities: ('zoneplayer:47':18) --> bw limit:0kbps 08/19 15:41:05 Info: FTMSI-B 9 FileCache qo/9D4C721C dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:45':3) --> bw limit:0kbps 08/19 15:41:05 Info: FTMSI-B 10 FileCache qo/4DAF9EBB dwStatusownloadNotStarted files:1 accessTimeOut:True priorities: ('zoneplayer:47':19) --> bw limit:51200kbps 08/19 15:41:05 Debug: FTMSI-B-OE qo/4DAF9EBB created new req 1 for block 0 p 4294967295; active requests 1 08/19 15:41:05 Debug: FTMSI-B-OE qo/1724C197 rid:1 request ended -- first block: 0 blocks read: 721 download speed: 8154kbps response time: 690ms 08/19 15:41:06 Debug: [easyhttp] [6107] GET to https://streaming-qobuz-std.akamaized.net/file?uid=1239636&eid=57339962&fmt=6&profile=raw&app_id=188245549&cid=1289855&etsp=1660941642&hmac=dS2jXQFFP-MXhEklW1qui_edo4A returned after 568 ms, status code: 200 08/19 15:41:06 Debug: FTMSI-B got length for qo/4DAF9EBB; 23.5 MBytes 08/19 15:41:06 Debug: FTMSI-B qo/4DAF9EBB download status: FileLengthRetrieved accessTimeout:True openFiles:1 prevDownloadNotStarted,True,1) 08/19 15:41:06 Debug: FTMSI-B-OE set min bandwidth for qo/4DAF9EBB to 841 kbps 08/19 15:41:06 Info: FTMSI-B-OE qo/4DAF9EBB rid:1 response took 568ms 08/19 15:41:06 Debug: FTMSI-B qo/4DAF9EBB download status: FirstBlockRetrieved accessTimeout:False openFiles:1 prevFileLengthRetrieved,True,1) 08/19 15:41:06 Info: [Basement - Matrix Element X] [zoneplayer] Open result (Queueing): Result[Status=Success] 08/19 15:41:07 Debug: FTMSI-B qo/4DAF9EBB download status: FirstBlockRetrieved accessTimeout:True openFiles:1 prevFirstBlockRetrieved,False,1) 08/19 15:41:08 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:25/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas 08/19 15:41:09 Trace: [library] endmutation in 12ms 08/19 15:41:13 Trace: [Basement - Matrix Element X] [zoneplayer/raat] sync Matrix Audio element X: realtime=49194787230392 rtt=0us offset=42793071230us delta=-72us drift=3701us in 30.436s (121.611ppm, 437.799ms/hr) 08/19 15:41:13 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:30/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas 08/19 15:41:14 Info: [stats] 11465mb Virtual, 3323mb Physical, 2286mb Managed, 5529 Handles, 227 Threads 08/19 15:41:19 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:35/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas 08/19 15:41:24 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:40/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas 08/19 15:41:29 Info: [stats] 11433mb Virtual, 3323mb Physical, 2294mb Managed, 5520 Handles, 219 Threads 08/19 15:41:29 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:46/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas 08/19 15:41:30 Debug: FTMSI-B-OE qo/4DAF9EBB exit thread signalled 08/19 15:41:30 Debug: FTMSI-B qo/4DAF9EBB download status: AllBlocksDownloaded accessTimeout:True openFiles:1 prevFirstBlockRetrieved,True,1) 08/19 15:41:30 Info: FTMSI-B qo/4DAF9EBB: allocated bw changed from 51200 to 0 kbps 08/19 15:41:30 Info: FTMSI-B 1 FileCache qo/7343E495 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:46':8) --> bw limit:0kbps 08/19 15:41:30 Info: FTMSI-B 2 FileCache qo/E57A1312 dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:4':108) --> bw limit:0kbps 08/19 15:41:30 Info: FTMSI-B 3 FileCache qo/6FF6CF96 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:4':107) --> bw limit:0kbps 08/19 15:41:30 Info: FTMSI-B 4 FileCache qo/A0C850DE dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:2':23) --> bw limit:0kbps 08/19 15:41:30 Info: FTMSI-B 5 FileCache qo/63B9796E dwStatus:FirstBlockRetrieved files:0 accessTimeOut:True priorities: ('zoneplayer:2':24) --> bw limit:0kbps 08/19 15:41:30 Info: FTMSI-B 6 FileCache qo/CE02B441 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:45':4) --> bw limit:0kbps 08/19 15:41:30 Info: FTMSI-B 7 FileCache ti/2E363194 dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:46':7) --> bw limit:0kbps 08/19 15:41:30 Info: FTMSI-B 8 FileCache qo/1724C197 dwStatus:AllBlocksDownloaded files:1 accessTimeOut:False priorities: ('zoneplayer:47':18) --> bw limit:0kbps 08/19 15:41:30 Info: FTMSI-B 9 FileCache qo/9D4C721C dwStatus:AllBlocksDownloaded files:0 accessTimeOut:True priorities: ('zoneplayer:45':3) --> bw limit:0kbps 08/19 15:41:30 Info: FTMSI-B 10 FileCache qo/4DAF9EBB dwStatus:AllBlocksDownloaded files:1 accessTimeOut:True priorities: ('zoneplayer:47':19) --> bw limit:0kbps 08/19 15:41:30 Debug: FTMSI-B-OE qo/4DAF9EBB rid:1 request ended -- first block: 0 blocks read: 751 download speed: 7889kbps response time: 568ms 08/19 15:41:34 Trace: [Basement - Matrix Element X] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:51/4:01] The New You - Paul Bley Trio / David Bley / David Eyges / Bruce Ditmas ---------------------------------------------------------------------------------------- ... sorry, I don't have a specific timestamp for when I told Roon to stop trying, but I think Unplugged, waited, restarted, streaming from the DAC to headphones. Silence. Any advice appreciated ... Thx RE: Element X - No Sound - Wei Cao - 08-23-2022 Can you record a video of the device screen, your computer display and the connection of the devices when the issue happens again? Please share me a link to this video via the forum PM. RE: Element X - No Sound - Susitt - 05-14-2023 Hi Wei Cao, I have a strange problem with my Element i2. I downloaded the latest Matrix Audio driver (with Control Panel) on my PC, select Input as USB Audio, and connected the USB. So the results are strange: My computer recognized the "Element Series" as a "Playback Device", BUT it does not show up on the Matrix Audio Control Panel. Strangest of all: I can Play/Pause control my Music (Youtube, Spotify, Tidal) on my Computer browser by the Play/Pause button on the Element i2. BUT there is no sound! If I switch to Streaming Music (through WiFi) and control with my Phone, then the Music comes out normally. So the Output and connection is not the problem. I am totally stuck ... maybe a problem with the USB port? |