Problem with launching and loading firmware Mini-i 4

Problem with launching and loading firmware Mini-i 4 - 可打印的版本

+- Matrix Audio Community (https://www.matrix-digi.com/forums)
+-- 版块： Main Discussion（主讨论区） (https://www.matrix-digi.com/forums/forumdisplay.php?fid=1)
+--- 版块： English Discussion (https://www.matrix-digi.com/forums/forumdisplay.php?fid=4)
+--- 主题： Problem with launching and loading firmware Mini-i 4 (/showthread.php?tid=764)

Problem with launching and loading firmware Mini-i 4 - Vitaliy - 07-21-2024

Мое устройство отказалось запускаться, черный экран.

Нашел кнопку сзади, нажал ее до нажатия кнопки старт, устройство предложило обновить прошивку. Скачивает, пытается обновить, но выдает ошибку.
«Проверка прошивки не удалась, попробуйте еще раз»

RE: Problem with launching and loading firmware Mini-i 4 - Vitaliy - 07-21-2024

This is

RE: Problem with launching and loading firmware Mini-i 4 - Sandy - 07-22-2024

(07-21-2024, 05:09 PM)Vitaliy 提到: This is

Hello Vitaliy,
please send us the SN code of your device, then restart it, and if it doesn't work, restore it.

RE: Problem with launching and loading firmware Mini-i 4 - Vitaliy - 07-22-2024

(07-22-2024, 01:11 AM)Sandy 提到:
(07-21-2024, 05:09 PM)Vitaliy 提到: This is
Hello Vitaliy,
please send us the SN code of your device, then restart it, and if it doesn't work, restore it.

ME03GF23008

Is it possible to download the firmware and try updating via USB?

RE: Problem with launching and loading firmware Mini-i 4 - Sandy - 07-23-2024

(07-22-2024, 11:00 AM)Vitaliy 提到:
(07-22-2024, 01:11 AM)Sandy 提到:
(07-21-2024, 05:09 PM)Vitaliy 提到: This is
Hello Vitaliy,
please send us the SN code of your device, then restart it, and if it doesn't work, restore it.
ME03GF23008

Is it possible to download the firmware and try updating via USB?

Hi Vitaliy,
Could you please take a video of the whole process for us.

RE: Problem with launching and loading firmware Mini-i 4 - Sandy - 07-23-2024

(07-22-2024, 11:00 AM)Vitaliy 提到:
(07-22-2024, 01:11 AM)Sandy 提到:
(07-21-2024, 05:09 PM)Vitaliy 提到: This is
Hello Vitaliy,
please send us the SN code of your device, then restart it, and if it doesn't work, restore it.
ME03GF23008

Is it possible to download the firmware and try updating via USB?

Hi Vitaliy,
Could you please take a video of the whole process for us.

RE: Problem with launching and loading firmware Mini-i 4 - Vitaliy - 07-26-2024

I showed the main steps, nothing will change in the video. The device is connected directly to the router. I repeated this about 10 times, no changes.

RE: Problem with launching and loading firmware Mini-i 4 - Sandy - 07-29-2024

(07-26-2024, 06:26 AM)Vitaliy 提到: I showed the main steps, nothing will change in the video. The device is connected directly to the router. I repeated this about 10 times, no changes.

Hi Vitaliy,

I hope you can take a video for us, so that we can roughly judge the problem by the time in the recovery or startup process, which requires continuous video comparison. If you only give me ordinary pictures, I can't judge the cause of the problem by the pictures. The other question is how did it come about, what did you do before it went bad?

RE: Problem with launching and loading firmware Mini-i 4 - Vitaliy - 07-29-2024

I'll try to record a video today or tomorrow, but it's long, about 25 minutes.

I turned it off in the evening, but in the morning I couldn’t turn it on, the screen was black.

RE: Problem with launching and loading firmware Mini-i 4 - Sandy - 07-30-2024

(07-29-2024, 08:22 AM)Vitaliy 提到: I'll try to record a video today or tomorrow, but it's long, about 25 minutes.

I turned it off in the evening, but in the morning I couldn’t turn it on, the screen was black.

Hi V,
Can you upload the video to Google Drive and send me the link via PM? Thanks!