07-11-2024, 10:27 PM
Hi Matrix Audio team and community
Can you please help me with the following issue. I just got my mini pro 4 but I cannot manage to make it work. I have connected it to my LG TV OLED65G26LA HDMI eARC and keep says "Not supported Audio Format".
- I used USB type-B to connect mini pro 4 to my laptop. The streamer seems to be working
- Both devices (TV and streamer) running most recent firmware up to the date.
- I tried multiple different HDMI cables. No success.
- I tried power off both devices and start it again. No success.
- I tried to switch to optics. Surprisingly got the same result "Not supported Audio format"
- Luckily I have another LG TV of very same model. It doesn't work with it either.
- Even more interesting, when I try to use my TV remote while having my mini pro 4 connected, it can successfully changes volume on mini prot 4. Which suggests that in general devices see each other.
Any idea?
Can you please help me with the following issue. I just got my mini pro 4 but I cannot manage to make it work. I have connected it to my LG TV OLED65G26LA HDMI eARC and keep says "Not supported Audio Format".
- I used USB type-B to connect mini pro 4 to my laptop. The streamer seems to be working
- Both devices (TV and streamer) running most recent firmware up to the date.
- I tried multiple different HDMI cables. No success.
- I tried power off both devices and start it again. No success.
- I tried to switch to optics. Surprisingly got the same result "Not supported Audio format"
- Luckily I have another LG TV of very same model. It doesn't work with it either.
- Even more interesting, when I try to use my TV remote while having my mini pro 4 connected, it can successfully changes volume on mini prot 4. Which suggests that in general devices see each other.
Any idea?