Element i2 not finding firmware server to update

[Joseph_2173]

Hi Joseph,
It seemed that the cummunication from your ISP to Matrix Audio's server is not good enough. Can you enable a wifi hotspot from your phone, connect your element i2 to the phone hotspot and check for update?

Thank you for the advice. I am now downloading through my mobile hotspot. Is there a Domain or IP address that I need to have my ISP unblock? I have owned the element i2 for almost a year and this is the first time I have been prevented from downloading an update