07-05-2024, 01:37 AM
(07-04-2024, 03:27 PM)Dmitry_3834 提到:Hi Dmitry,(07-04-2024, 09:37 AM)Sandy 提到:Since May 23, 5 similar errors have occurred. I sent the logs through the device menu. Please enable PM in your profile, I can't send you a message.(07-04-2024, 09:09 AM)Dmitry_3834 提到: The device does not respond to commands when error codes appear. Rebooting by long pressing the hardware button on the device body (about 10 seconds) works in this case. But it does not matter. Errors appear randomly only when the device goes into standby mode after playing music. I noticed that in all cases, large DSD files ranging from 300 to 2000 megabytes were played before the errors. Perhaps these are some problems with caching in RAM memory or something similar. It would be good to know what these error codes mean (E009, E010, E011, E012, E013, E014, E015) in order to understand how to test the device.
Hi,
Are these issues happen frequently? Can you enter the settings menu and upload the logs from the last option "Tech support"?
After the logs uploaded, please send the serial number of your device to me via forum PM. Thank you.
I'm so sorry, my PM works now, please send it again.