Matrix Element S - Tidal Flac files wrong playback

[Sandy]

Hi,
I also have a similar issue with Tidal.
I have an hi-res Tidal account (Max quality, previously known as Master quality). I listen to music in max quality (flac up to 24bit/192 Khz) on all my devices (PC, laptop, mobile phone) with the exception of my Matrix audio devices (Element S and Element X). Specifically, when I use Matrix app only hi-fi (44.1) quality can be streamed on both Element S and Element X. Moreover, also if I use Tidal connect to stream music instead of Matrix app, the audio quality on both Element S and X is stuck at hi-fi/CD quality, even if hires flac are now available in Tidal following the shift from MQA to hi-res flac.
Can you please fix this problem and allow me to listen to hires music when I use Tidal?
Thank you in advance.
Regards,
Alessandro

Hello Alessandro,
I fully understand what you mean. Currently, we are solving such problems encountered by tidal. The reason is my reply above. There should be a result between late August and late September, so stay tuned.