MA Remote can't find my streamer

[B-T]

Hi.

My element i does not show up in MA remote anymore.
I have done a reset and the WiFi connection setup many times now and still nothing.

Streamer shows success when connecting to the WiFi network.

But still the streamer does not show up in MA remote app.
Phone and streamer is on the same network. 

Phone is a Samsung galaxy s24 plus.

[LI HUI]

Hi.

My element i does not show up in MA remote anymore.
I have done a reset and the WiFi connection setup many times now and still nothing.

Streamer shows success when connecting to the WiFi network.

But still the streamer does not show up in MA remote app.
Phone and streamer is on the same network. 

Phone is a Samsung galaxy s24 plus.

HI B-T，
Please verify the device's firmware version and, if possible, provide two photos from the device information screen.

[skein]

If your MA Remote app isn't detecting your Streamer device despite being on the same Wi-Fi network:

1. Ensure both devices are connected to the same Wi-Fi band (2.4GHz or 5GHz).
2. Restart both your phone and the Streamer device.
3. Update the MA Remote app to the latest version.
4. Check for any firewall or security settings that might be blocking communication.
5. Try forgetting and reconnecting to the Wi-Fi network on your phone.
6. Reinstall the MA Remote app if the issue persists.
By systematically going through these steps, you should be able to diagnose and hopefully resolve the issue of your MA Remote app not detecting the Streamer device on your network.