MINI I4. FIRMWARE UPDATE PROBLEM

[WON IL]

MATRIX AUDIO MINI I4 user.
There was an error upgrading the firmware. The screen is currently not showing.

Even if the power button is pressed, only the MA part at the top lights up and the liquid crystal screen is blinded.

I can't connect to the device even on my phone.

How can I get the AS?


Is there a firmware file that can be fixed by connecting with pc?

[Sandy]

MATRIX AUDIO MINI I4 user.
There was an error upgrading the firmware. The screen is currently not showing.

Even if the power button is pressed, only the MA part at the top lights up and the liquid crystal screen is blinded.

I can't connect to the device even on my phone.

How can I get the AS?


Is there a firmware file that can be fixed by connecting with pc?

Hi, this situation caused by unexpectedly terminated during firmware update, the device can not start up, so need a factory reset. I will PM you a video guide to show you how to perform factory reset.

Thanks.
Sandy

[Sandy]

MATRIX AUDIO MINI I4 user.
There was an error upgrading the firmware. The screen is currently not showing.

Even if the power button is pressed, only the MA part at the top lights up and the liquid crystal screen is blinded.

I can't connect to the device even on my phone.

How can I get the AS?


Is there a firmware file that can be fixed by connecting with pc?

Hi WON IL，

We have also received your email, the video tutorial by email to send you a link.

[Yujisk]

Pressing the power button causes the liquid crystal screen to become blinded and only the MA section at the top to light up.
run 3

[Sandy]

Pressing the power button causes the liquid crystal screen to become blinded and only the MA section at the top to light up.
run 3

Hi Yujisk，
Your issue seems to be different from WON's. In firmware version 1.0.5 Build013, the power button function was added, which can be set in the configuration.
——[New Feature] Function of single press the power button configurable, can be set to Mute, Dimmer mode or No action.